Launch a branded probate quote and referral system that captures every enquiry online. Clients get an instant quote, you earn from each qualified referral, and no lead slips through the cracks.
Almost every probate enquiry starts with one question. What is this going to cost. It is usually asked late in the evening, a few days after a funeral, by somebody who has never done any of this before. Most firms answer it with a contact form and a promise to call back. This answers it there and then, with a proper costed quote built on your own fee scale, and it captures the enquiry whether you do the work yourself or refer it on.
Written for England and Wales. The questions follow the real process, a grant of probate where there is a Will and letters of administration where there is not, the intestacy rules where they apply, and the current inheritance tax reporting requirements. When HMRC or the probate registry change a form, a threshold or a fee, your platform is updated centrally. You do not have to watch for it.
A grieving family comparing probate costs is deciding who to trust with everything their parent owned. They will not do that on a comparison site they have never heard of. From the domain in the address bar to the name at the bottom of the quote, everything the client sees belongs to you, whether you are doing the estate administration yourself or passing it to a probate specialist you already work with.
The quote journey runs on your domain or a subdomain of it. The client never leaves your website and never sees ours.
Logo, colours, tone, the quote document, the scope of work and the engagement letter. All of it carries your firm, not ours.
Fixed fee, banded by estate value, a percentage, or grant only against full administration. Set the rules once and every quote follows them.
Take the full fee, a deposit, or the disbursements up front. Card payments settle into your own connected merchant account.
Every enquiry, answer and quote sits in your account, including the beneficiaries. We do not market to any of them.
Branding, domain, fee scale and referral routing are configured for you. Most partners are quoting live probate enquiries inside a working week.
Nine stages. The client answers the questions, the platform prices the work and does the chasing, and you step in where your judgement actually earns a fee.
Usually from a search for what probate costs or whether they even need it, sometimes from a funeral director, an accountant or the Will you wrote years ago. There is no enquiry form and no promise of a call back. The button says get a quote, and it gives them one.
Whether there is a Will, what the person owned, how the property was held, roughly what it is worth, who inherits and what is owed. Written for somebody who has never done this before and has not yet found the paperwork. Estimates are allowed, and expected.
A costed quote built from the rules you set, whether that is a fixed fee, a band by estate value, a percentage or an hourly estimate. The probate registry fee and the other disbursements are shown separately, so nobody is surprised later.
Grant only, where you obtain the grant and the family does the legwork, or full estate administration where you handle everything through to distribution. Two prices, side by side, with the difference explained in plain English rather than in a client care letter.
Every answer is checked against triggers for inheritance tax, intestacy, trusts, business and agricultural property, foreign assets, insolvency and family conflict. Straightforward estates carry on and instruct online. Anything that needs your judgement is held and sent to you. The next section sets out exactly what gets flagged.
The engagement terms and scope are issued in your name and signed electronically. Take the fee in full, take a deposit, take the disbursements now and the balance from the estate, or take nothing yet. Card payments settle into your own merchant account.
Identity and anti money laundering checks go out, the asset and liability schedule is created from the answers already given, and the letters to the banks, the pension providers and the insurers are prepared. If the family holds an Executor Toolbox, the information is already there and the schedule fills itself.
If you administer estates, it is your matter. If you do not, the enquiry is routed to the probate provider you have chosen, with the full set of answers attached, and the referral is logged with your fee against it. Either way the client was captured on your website and stays on your record.
The client sees where the matter has got to without having to ring for an update, which is the single biggest complaint made about probate firms. When the estate is distributed a review request goes out, and every beneficiary who has just inherited is prompted, gently and at the right moment, to sort out their own Will and LPAs. One estate becomes the next four clients.
The risk with instant probate pricing is obvious. A taxable estate, a half finished intestacy or a family already arguing about the house gets quoted at the same fixed fee as a single bank account, and either you honour a quote that loses money or you start the relationship by putting the price up. That is exactly what this stops. The platform recognises those estates mid journey, holds the quote, and puts the family in front of you instead.
The family is never told they have failed something, and they never lose their answers.
The commercial point. Fixed fee online probate wins you the straightforward estates you could never profitably take on at your hourly rate, and it catches the family who would otherwise have gone to a national provider or a bank before you knew they had lost anyone. The filtering makes sure the estates that carry the real fees and the real risk, the taxable ones, the intestacies, the trusts and the contested ones, arrive in your diary as a warm appointment with the facts already in front of you, instead of being quoted at a price that was never going to cover the work.
Someone who has just lost a parent, sitting with a folder of unopened post, trying to work out whether they even need probate and what it is going to cost. They are not going to fill in a contact form and wait until Monday. They will keep searching until somebody answers. An assistant trained on your service answers them at the moment they ask, in your name, and a follow up sequence quietly goes back to the ones who leave the quote half finished, which in probate is most of them.
Every unfinished quote triggers the same ladder, at a pace that suits a family who have just had a death in it. Nobody has to notice, remember, or chase.
The assistant offers help at the exact question they stopped on, rather than a pop up asking whether they need anything.
On page chatAn email from your firm with the quote so far and a link back to where they left it. Nothing has to be typed again.
EmailA short text in your firm's name, offering to finish it or to talk instead. Most people at this point simply want to know it can wait until they are ready.
SMSA WhatsApp message, which is where the family are usually already talking to each other about who is dealing with what.
WhatsAppAn AI voice call offering to go through it on the phone or book time with you, for the people who would far rather talk to somebody than type into a website.
Voice AIThe sequence stops. The enquiry is marked dormant and moved to your reactivation list, because probate often restarts weeks later once the paperwork has been found.
Handed back to youIt knows your fee scale, what your grant only service does and does not include, your turnaround times and which estates you take on, because it is briefed on your account rather than guessing.
Whether a grant is needed at all, what happens to jointly owned property, how long it takes, who pays the fees before the estate is released, and what an executor is expected to do.
General information about how probate works in England and Wales is fair game. Anything touching the tax position of a particular estate, or a dispute, is handed straight to you.
Where a family wants a person, the assistant reads your live calendar and offers real appointment slots rather than promising that someone will ring them back.
Your name, your tone, your sign off, on your domain, and written with the restraint this subject deserves. The client is never handed to a third party and never sees ours.
Which is when most probate enquiries are actually made, in the fortnight after a funeral, long after every firm in town has switched the phones to voicemail.
Why this matters more than the quote itself. Probate enquiries do not convert on the first visit. People get a price, put it aside because the death certificate has not arrived or the house has not been valued, and come back weeks later to whoever they can remember. A sequence that keeps your firm politely in view for those weeks, without anyone in your office having to diarise a single call, is the difference between quoting an estate and administering it.
Probate enquiries arrive at the worst possible hours and go cold faster than any other work you do. Every meaningful event raises an internal alert, routed to the right person on your team, on the channel they actually read.
The Ainsworth estate. Two properties, a shareholding in the family company and a gift of £140,000 made four years ago. Quote held before a price was shown.
Full estate administration for the Kelsall estate, deposit and disbursements taken. Settled to your merchant account. Matter opened and the identity checks are already out.
The Whitfield intestacy has been picked up by your probate partner, with the full set of answers attached. Your referral fee is logged against the case and tracked to completion.
The Doran family have now looked at their quote four times in two days without instructing. Usually a sign they are comparing prices, or that one executor is not sure yet.
M. Cusack stopped at the property valuation question, 58 per cent complete, at 23:10 last night. The follow up ladder is running. If nothing moves in 48 hours it lands on your call list.
Choose per alert type. A taxable estate can ring through by text within seconds while routine payment confirmations stay in email.
The probate team gets the flagged estates, accounts gets the payments, the front office gets the drop offs, and referral fees go to whoever owns the relationship.
Every enquiry, unfinished quote, quote issued, flagged estate, instructed matter and tracked referral on a single board, so you can see exactly where the revenue is sitting.
A probate enquiry left until Monday morning is usually already somebody else's. The assistant answers it, the sequence keeps it warm, and the alert reaches you either way.
Twenty minutes, screen shared, using a real branded journey. We will take a straightforward estate through to an issued quote and an instructed matter, then deliberately trip a tax flag so you can watch the case land in the diary instead.
BOOK YOUR DEMOHow firms turn probate demand into new opportunities using the Ai Wills referral and quote platform.
It is a referral and quote platform that connects your clients with probate service providers. Clients can request assistance, compare options and receive quotations, giving you a simple way to meet probate demand without delivering the work in-house.
No. The module is built around referral. Enquiries can be directed to specialist providers, so you generate probate opportunities and give your clients access to professional support without needing probate expertise in your own team.
Yes. Clients can request probate assistance, compare their options and receive quotations through the platform, then be referred on to a specialist provider for the work itself.
Probate is a natural next step after a Will. By surfacing it inside your branded platform, you open a new revenue stream and keep clients within your ecosystem rather than losing them to another firm at the point of need.
Yes. The probate referral experience runs under your brand and domain, consistent with the rest of your Ai Wills platform, so clients stay with your business throughout.
Yes. Probate enquiries feed into the same integrated CRM as your Wills and LPA activity, where AI-driven follow-up by email, SMS, WhatsApp and voice keeps every opportunity nurtured and nothing slips through the cracks.

Unity House, Westwood Business Park, Greater Manchester, WN3 4HE
Explore how Ai-Wills can add additional revenue to your exiating business with minimal effort or investment.
Unity House, Westwood Business Park, Greater Manchester, WN3 4HE
© 2026 - AI Wills is a trading style of ‘Estate Assist Ltd' - Company Number: 14495587 - Registered in England & Wales. Registered Office Address: 10/12 Upper Dicconson Street, Greater Manchester, WN12AD Head Office: Unity House, Westwood Business Park, Greater Manchester, WN3 4HE ICO Registration No: ZB470272
Explore how Ai-Wills can add additional revenue to your exiating business with minimal effort or investment.